Frequently Asked Questions

How can we can contact you about our order?
The best way to contact us is to just pop through an email to:
info@roughideadesigns.com

What is the cost of postage?
FREE Shipping in Australia when you spend over $60!
Otherwise it's a flat rate of $9.95.
Unfortunately we are unable to post overseas.

When will my order be ready?
We make everything to order to minimise waste. So please allow 10-14 business days for us to ship your order.

Can I pre-order out of stock items?
Sure thing. We've got more info about this stuff on this page:
Pre-Order

Do you have specific care instructions?
We sure do - you can find there by clicking the link below:
Care Instructions